Product Support
Support for the pieces that shape your home.
From understanding product details to setting up, caring for and living with your furniture, our support approach is designed to make each step clearer and easier to navigate.
Start with the type of support you need.
Product support can begin before purchase or after delivery. Keeping the question specific helps make the next step clearer.
Choosing the right piece.
Review dimensions, proportions, intended use and how the item may sit alongside your existing furniture and room layout.
Checking your delivery.
Inspect packaging and the item itself, confirm the pieces received, and keep relevant order information available if anything appears unusual.
Preparing the piece for use.
Follow the product information provided with your item and allow enough space to assemble or position furniture without forcing components.
Keeping materials considered.
Regular light care can help furniture and decorative objects remain visually balanced within the home over time.
A few details can make the conversation more useful.
When your question relates to a specific order or item, gathering the basic information first can help us understand the situation more clearly.
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01
Your order reference and the name of the product involved.
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02
A clear description of the question, concern or part that needs clarification.
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03
Relevant measurements when the question relates to fit, scale or placement.
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Clear photographs when you need help explaining a visible condition or delivery issue.
Clear next steps for common product questions.
Different situations call for different information. These starting points can help you organize what to check before reaching out.
The piece feels different in the room than expected.
Recheck the product dimensions against the available floor area, nearby furniture and circulation space. Viewing measurements in the context of the whole room can make proportion easier to understand.
You need clarity during assembly or placement.
Stop if components do not align naturally. Review the information supplied with the product and avoid forcing fittings or hardware into position. Contact us when a step remains unclear.
Something appears unusual after delivery.
Keep the item and packaging in their current condition where practical, take clear photographs and share the relevant order details so the concern can be reviewed with the right context.
Treat each material according to its character.
Furniture, lighting and decorative objects can respond differently to moisture, sunlight, heat, friction and cleaning products. Product-specific information should always take priority where it is provided.
Keep care gentle.
Remove loose dust carefully and avoid saturating fabric unless product instructions specifically recommend a wet-cleaning method.
Protect the surface.
Wipe spills promptly and use appropriate protection beneath hot, wet or abrasive items.
Clean with restraint.
Use soft materials and avoid aggressive cleaners unless they are clearly suitable for the specific surface.
Handle with intention.
Support fragile pieces from their strongest areas and avoid lifting objects by delicate decorative details.
When you need a person, reach our support team.
For product questions, order-related concerns or clarification about a delivered item, send the relevant details and a concise description of what you need help with.
Support details
160 OBBIE COOK DR, Sanders KY 41083
Standard shipping time: 3–5 business days.
Helpful answers before you get in touch.
These answers cover common starting points. For questions tied to a specific item or order, contact us with the relevant details.
What should I check before ordering a larger furniture piece?
Compare the listed dimensions with your room, doorway and circulation space. It can also help to mark the approximate footprint on the floor so you can judge scale in context.
What should I do if I am unsure about an assembly step?
Avoid forcing parts together. Review any product information supplied with the item and contact Dovelle if a component, fitting or step remains unclear.
What information is useful when reporting a visible issue?
Include your order reference, the product name, a clear description of the concern and photographs that show both the overall item and the specific area you are asking about.
Can I use one cleaning method for every furniture material?
No. Different surfaces can respond differently to moisture, heat, solvents and cleaning products. Follow product-specific care information where available and use conservative methods when material compatibility is uncertain.
Where should I send a product support question?
Use the Dovelle Contact page or email info@dovelle.lol with your product or order details and a concise explanation of the support you need.
The more clearly we understand the piece, the better we can help.
Whether your question concerns fit, setup, care or a delivered item, begin with the product details and the specific issue you would like us to review.