Returns & Refunds
Returns, handled with clarity.
Furniture and home pieces require thoughtful handling before they are sent back. If something about your order is not right, contact Dovelle first with your order details and information about the item. We can then help clarify the appropriate next step before you arrange a return.
Before You Begin
A simple starting point for return questions.
Return options can depend on the item, its condition and the circumstances of the order. Because furniture, lighting and decorative objects vary in size, materials and handling requirements, it is best to confirm the details with Dovelle before arranging shipment.
Speak with us first.
Contact Dovelle before sending an item back. Include enough order information for the item and purchase to be identified clearly.
Keep useful information ready.
Depending on the issue, photographs of the item, packaging, labels or visible damage can help explain the condition and support a clearer review.
Follow the confirmed next step.
Return instructions, applicable costs or other details should be confirmed before an item is shipped so the return can be handled in the appropriate way.
From first message to the next clear step.
Keeping the process orderly helps protect larger furniture, delicate finishes and decorative pieces from avoidable handling. Start with the information you already have, then follow the instructions provided for your order.
Contact Dovelle
Reach us through the contact page, email or phone and describe why you are requesting return assistance.
Share order and item details
Provide the relevant order information and, when helpful, clear photographs showing the item, packaging or issue.
Review the instructions
Confirm any return destination, packaging guidance, applicable costs or other steps before arranging shipment.
Follow the confirmed outcome
Once the relevant review is complete, the available resolution and any refund-related details can be communicated for the order.
Different situations may need different handling.
Furniture and decorative pieces can vary considerably in size, material and condition. These notes are intended to help you prepare the right information before contacting us.
Keep the item and packaging in good condition.
If you are considering a return, avoid unnecessary use or handling where practical and retain the original packaging while you contact Dovelle for guidance. The condition of an item may affect available return options.
Photograph the item before further handling.
If an item arrives visibly damaged or does not match what you expected from the order, contact us promptly and provide clear photographs of the item and relevant packaging where possible.
Contact us before taking the item apart.
For furniture that has been opened, positioned or assembled, contact Dovelle before making further changes. The item's condition and handling history may be relevant when return options are reviewed.
Thoughtful handling matters before a return.
Upholstery, timber, stone, ceramic, glass, lighting and decorative finishes can respond differently to transport. Keeping the item protected while return details are being confirmed helps reduce avoidable marks, missing components or packaging issues.
Keep original packaging, inserts, hardware and included components together where they remain available.
Avoid attaching new labels directly to finished furniture surfaces or decorative materials.
Photograph the condition of larger or more delicate items before they are repacked when documentation may be helpful.
Do not assume the store contact address is the return destination. Confirm the correct instructions before shipping.
Refund details are confirmed with the return outcome.
Refund handling depends on the outcome of the relevant return review. Where a refund is approved, Dovelle can confirm the applicable refund details. After processing, the time it takes for funds to appear can also depend on the payment provider or financial institution involved.
Helpful answers before you send anything back.
Should I contact Dovelle before shipping a return?
Yes. Contacting Dovelle before arranging shipment helps ensure that the item, order circumstances and appropriate return instructions can be reviewed first.
What information should I provide when requesting return help?
Include enough order information for the purchase to be identified, along with a clear description of the reason for your request. Photographs of the item, packaging or visible issue can also be useful when relevant.
What should I do if an item arrives damaged?
Keep the item and packaging available, avoid unnecessary handling where practical, and contact Dovelle promptly with clear photographs that show the condition of the item and any visible packaging damage.
Can an opened or assembled furniture item be returned?
Contact Dovelle with the item and order details before taking further action. The condition, degree of assembly and circumstances of the request may affect the options that can be considered.
How long does a refund take to appear?
A fixed bank posting time is not stated here because timing can vary. Once an approved refund has been processed, the payment provider or financial institution may require additional time before the funds appear.
Where should I send a return?
Please contact Dovelle before shipping. Do not assume that a general business or contact address is the correct return destination; use the instructions confirmed for your order.
Tell us what happened, and start with the details you have.
For return or refund questions, include your order details and a short description of the item or issue so your request can be understood clearly.